Shipping & Returns
The ordered products will be sent at the address mentioned in your order under the section : DELIVERY ADDRESS. The articles on the website are not in stock, they will be ordered after reception of your payment. After reception of your payment you will receive an e-mail of confirmation. The lead time is situated in period of 25 to 30 working days for the standard spinnakers, 45 to 50 days for the custom spinnakers , and 30 to 35 days for the turtle bags and sleeves. The mean of transport will be decided in function of the size and weight of the parcels. In case of payment by check or banking transfer, your order will be treated after reception of your payment. This delivery time will be applicable the day of reception of your payment. Spinnaker One will not be guilty of delivery delays and consequences due to these delays.
Return of products :
The consumers have a right to cancel the order and ask the refund within 14 days as from the date of reception of the parcel. To exercise this right, they only have to notify the editors by using the form or by sending him a clear statement.
If the customer cancels is order, the editor will reimburse the customer the sums paid, including the expenses of delivery (except the additional costs arising from the fact that the customer had chosen a delivery mode other than the less expensive mode of standard delivery proposed by the editor) as soon as possible and not later than 14 days as from the reception of the product or the evidence of the expedition of the product, whichever event is the earliest.
The return must be made (at the expense of the customer) not later than 14 days as from the notification of the order cancellation. Any return will have to be complete (original packing, notes, accessories, copy of the invoice) and the returned products will have to be in perfect condition of resale. The customer will only be held responsible of the depreciation of the goods resulting from manipulations other than those required to establish the nature, the characteristics and the proper functioning of the good.
Consumers shall not in any circumstances be entitled to exercise any right of withdrawal for orders of all goods which are personalized or made according the consumer specifications.