In accordance with European Regulation 2016/679 of 27 April 2016
(known as the "General Data Protection Regulation" or GDPR)

This charter for the protection of personal data (hereinafter referred to as the "Charter") describes the commitment of the Forward sailing, Spinnaker One and Forward WIP sites, referred to below as Forward Group under the entity E-FACTORY SARL E-factory SARL Switzerland.



1180 ROLLE




BP 80133



SIREN : 533436168 R.C.S THONON

NAF : 4791

TVA Intra : FR91533436168

edited by Sylvain JEAN as controller in respect of privacy and the protection of personal data. This Charter has been drafted to enable you to acquaint yourself with the practices and conditions under which Forward Group collects, uses and stores your personal data (hereinafter referred to as "Data").

You will find a description of the different Data that we may collect and process or that you may transmit to us when you access and / or use the Forward Group.. The term "Site" refers only to Forward Group sites namely:

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Given the constant evolution of laws and regulations on technology and the protection of personal data, it is likely that this Charter will be updated. If you are a user of the Site, you will be informed of any changes by mail.

Should any of the clauses of the present Charter be declared null or contrary to the regulation, it will be considered unwritten but will not entail the nullity of the other clauses of this Charter.

This Charter applies to the Data collected:

  • By simply browsing the Site

  • Via emails exchanged between Forward Group and you or any other email tool

  • When you create a user account on the Site

  • When you place an order on the Site

  • When you subscribe to our Newsletter (the "Newsletter")

It does not apply to information collected by any third parties or through websites managed by them, including through applications or content (including advertisements) redirecting the user to the Site. We thank you for reading carefully the Charter concerning the processing of your Data and we inform you that the navigation on our Site necessarily implies the acceptance of this Charter. If the latter does not obtain your membership, we invite you to leave our Site. It is your responsibility to check that the Data communicated to Groupe Forward is compliant. If necessary, you have the possibility to correct and update them from your "My account" space


Depending on the nature and purpose of your interaction with e Groupe Forward (creation of a user account, subscription to the Newsletter, contact forms, and possible telephone exchanges) we are likely to collect the following data:

  • Your e-mail address will necessarily be required if you wish to create a user account, contact us via the contact forms and / or receive our Newsletter

  • Data relating to your identity such as your name, first names, e-mail address, postal addresses and telephone numbers may be required

  • Browsing Data: This is the Data about how you use the Site including: IP address, browser used, browsing time, search history, operating system used, language and pages viewed

  • Data regarding your visits to the Site, including traffic data, log files and other data or communication resources that you use while accessing the site

  • Order Data: Your mailing address is required for billing purposes. In the same way, your bank details, PayPal, or other financial partner will have to be informed to proceed to the payment of your order

  • Data on the use of social networks when you use the features.


The Data may be collected in different ways on the Site. Data may be collected directly when you transfer it to us using the Contact and User Account Creation forms, Newsletter Registration forms available on the Site and / or provided when you contact us by telephone. When you contact us in any of these ways, a copy of your exchanges with Forward Group, including email addresses, can be made and archived. Forward Group also indirectly collects certain Data using cookies / plotters. We invite you to read our Cookie Policy, which is intended to help you better understand these technologies and the use we make of them on the Site and as part of our services, applications and tools.


If you are a simple user, we collect your Data to:

  • Send you our Newsletter and / or personalized commercial offers if you have consented

  • Manage orders and execute the contract

  • Ensure the security and traceability of site purchases

  • Send you information about your account (including purchase invoices, order history)

  • Manage your requests addressed via the contact page

  • Allow you to leave an opinion on the products and / or the Site

  • inform you of changes concerning the Site or our offer of products and services

  • Respect our rights and obligations stipulated in the contracts concluded with users as well as for any other legal purpose.

We can also use cookies or tracers:

  • To secure your browsing and enhance your user experience, including recognizing the username and password you have already provided so you do not have to fill them out on every page of the Site where these are required. The refusal of these will prevent any order on the Site (Identification impossible).

  • Analyze traffic and data on the Site to measure the number of users of the Site, make it easier to use and ensure its ability to respond quickly to your requests.

Refusal to fill in the form (s) of the Site may block access to certain pages, particularly those relating to the ordering of products or services.


Your data is processed by Forward Group staff and employees in charge of:

- Site Management (Orders and Shipments)

- Support management, to answer all your questions

- Billing management.

In addition, as part of our activity, and for processing purposes, your Data may be communicated to subcontractors, service providers or other third parties, and in particular:

- PayPal

- LCL Bank and UBS Switzerland

- Sendinblue Emailing Service

- Carriers (Transport Bellereaux La Poste, Colissimo, DPD, TNT, FEDEX, GLS ...)

- Accounting Services

- Tax Services

- Google Analytics

- LMB (Monday Morning)

- Prestashop

.... (Faiez)

Each of its stakeholders respecting a confidentiality agreement concerning the use and processing of personal data.

For payment management and to facilitate the experience of its users, Forward Group offers the following payment methods to make purchases on the Site:

- Online payment by PayPal

- Payment by bank transfer

- Payment by check

The Forward Group has no access to your credentials and credit card numbers. We work in partnership with Paypal, the secure transaction specialist to avoid contact with your bank details. All transactions are secured using SSL encryption, guaranteeing both the identity of the payment institution and the confidentiality of the data.

For the sending of our Newsletters, our e-mailing campaigns are managed through the services of SendinBlue, SAS registered at the RCS of Paris under the number 498 019 298 and whose head office is located at 55 rue d ' Amsterdam, 75008 Paris VAT number: FR80498019298

All of the aforementioned subcontractors, service providers, Partners, or other third parties are constrained by contractual obligations to respect the confidentiality and protection of the Data and to treat them solely for the purposes for which we are transmitting them.

Your Data may be transferred to any buyer or other successor in the event of a merger, transfer, reorganization, reorganization, dissolution or other sale or transfer of some or all of the assets of E-factory SARL due to uncertainties or uncertainties. bankruptcy, liquidation or other processes in which Forward Sailing, Spinnaker One, and Forward WIP User Data are among the transferred assets.

Finally, we are also likely to disclose your Data:

- to comply with any mandate required by applicable law, including governmental and regulatory requirements

- if we believe that disclosure is necessary or required to protect the rights, property or safety of Forward Sailing, Spinnaker One, Forward WIP, its customers or other stakeholders.

This potential disclosure includes the exchange of information with other companies and organizations for the purpose of protection against fraud and counterfeiting.

The Site may contain links to various social networking sites and platforms maintained on third-party servers, by individuals or organizations over which Forward Group has no control. Therefore, we can in no way be held responsible for how your Data will be stored or used on the servers of these third parties. We advise you to read the applicable personal data protection charter of each third party website that you access through the Site in order to assess how your Data will be used.


The Forward Group keeps your Data only for the duration necessary for the purposes set out in Article 3. This retention period is not the same according to the Data in question, the nature and purpose of the collection being likely to vary. this duration. Similarly, some legal requirements impose a specific retention period.

When you subscribe to the Newsletter, we keep your email address until you unsubscribe.

When you contact Forward Sailing, Spinnaker One or Forward WIP via the contact form or contact us by phone, your data may be stored:

- up to one (1) year from the last contact if you do not have a customer account or order made on the Site.

- up to ten (10) years (Legal period) from the last order made on the Site, if this information concerns this order.

- In all other cases, the retention period of these exchanged Data may not exceed one (1) year without your consent.

With respect to your user account, all of your billing data is retained for ten (10) years from the date of purchase even if you have made a request to deactivate your user account .

If you request a deletion of Personal Data, your user account of the Site will be deactivated and anonymized, then completely deleted at the end of the aforementioned periods from the day you made the request. Finally, with regard to data collected by means of cookies or tracers, they will be kept for up to six (6) months for cookies or tracers measuring the audience and up to thirteen (13) months for others. Beyond the above mentioned retention periods, your Data will be anonymised to be kept for exclusively statistical purposes.


Your data is stored on a secure server and protected by a firewall and antivirus. We have put in place technical and organizational measures to ensure the security and confidentiality of your Data against accidental loss and unauthorized access, use, modification and disclosure. Given the peculiarities inherent to the Internet, it is however impossible for us to guarantee the optimal security of the exchanges of information on this network. We strive to protect your Data, but we can not guarantee the absolute security of the information transmitted to the Site. You agree that you transmit your Data at your own risk. We can not be held responsible for any breach of the privacy settings or security measures in place on the Site. As such, you agree that the security of your information is also your responsibility. For example, it is your responsibility to keep secret the password that allows you to access your user account. Do not disclose it to third parties. Also, be careful when you disclose information in the public sections of the Site, which can be viewed by any user of the Site.


You can choose how the Data you transmit to us is used:

- You can browse the Site without providing Data. In this case, you will not be able to use certain features of the Site and, in particular, make purchases (if you are a mere user) and / or downloads on the Site.

- You can refuse to provide your bank details or PayPal and / or your postal addresses. In this case, you will not be able to make a purchase on the Site

- You can decide to no longer receive the Newsletter and our personalized offers: you just have to log in to your user account on the Site or click on the link in the email sent to you.

In any case, you can access your user account at any time to view or update your Data and unsubscribe from our Newsletter if you were registered. In accordance with the provisions of the regulations applicable to the protection of personal data, in particular the European Data Protection Regulation 2016/679 (the "RGPD") and the Act of 6 January 1978 No. 78-17 "Informatique et Libertés" and its modifications, you have a right of access and a right of rectification on your Data.

In addition, subject to the conditions provided for by these regulations for the exercise of these rights, you benefit from:

- A right to the erasure of your Data (except accounting data whose retention of 10 years is required by the French law - article L123-22 of the commercial code)

- A right to limit the processing of your Data

- Right to oppose the processing of your Data for legitimate reasons, in accordance with Article 21 of the GDPR

- A right to portability on the Data you have provided (for automated processing based on consent or performance of a contract)

- The right to withdrawal of consent, when it has been requested. When the processing of your Data is done on the basis of your consent, you may withdraw it at any time.

You acknowledge, however, that the treatments performed prior to the revocation of your consent remain perfectly valid. You also have a right of objection without cause for Forward Group to analyze your Data to share it for marketing purposes.

However, in accordance with Article 12.6 of the GDPR, for the exercise of these rights, Forward Group, as the controller, reserves the right to ask you to prove your identity. We inform you that the data to justify your identity will be deleted once we have responded to your request. You can exercise these rights by sending an email to or to the following address:

E-factory SARL

Road to Lausanne, 4

1180 Rolle (CH)

We have a period of one month to respond to any request relating to the exercise of your rights. This period may be extended by two months because of the complexity or the large number of requests.


Data collected in connection with the use of the Site is stored exclusively on a server located in Europe (France), hosted by the company


451 878 128 R.C.S. GRENOBLE



N° TVA : FR32451878128